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SYNCHRO Construction Solution Wiki Working from home with SYNCHRO
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    • SYNCHRO Construction Solution Wiki
    • +SYNCHRO Field
    • +SYNCHRO Control
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    • +SYNCHRO 4D
    • Working from home with SYNCHRO
    • Regarding the Navisworks support version of plugin
    • Bentley SYNCHRO Accreditation

     
     Questions about this article, topic, or product? Click here. 

    Working from home with SYNCHRO

    Details of How to Work from Home with SYNCHRO

    Hardware Minimum Requirements

     Operating System: Microsoft Windows 7 (x64), 8 (x64) or 10 (x64)
     Processor: Intel ® Core Tm i7-3840QM CPU @ 2.80GHz 2.80 GHz
    Installed memory (RAM): 16GB (x64)
    System type: 64-Bit Operating System
    Pen and touch: No Pen or Touch Input is required
    Display adapters: 1 GB graphics card (DirectX compatible)
    Display adapters driver: Supported graphics card and drivers for HOOPs 20.x are at: http://developer.techsoft3d.com/hoops/hoops-visualize/graphics-cards/
    Disk drive (program file): 1.3 GB hard disk space for installation files
    Disk drive (project file): 1 GB for each typical project files
    Display: 1 Colour display
    Screen Resolution: 1280 x 1024 screen resolution

    Graphics Configuration


    Configure your graphics for best performance with Synchro PRO

    https://www.addictivetips.com/windows-tips/force-app-to-use-dedicated-gpu-windows/

    BENTLEY SYNCHRO (2019-PRESENT)

    Using current active licenses

    Bentley connect client can be installed on any machine and you can use your standard Bentley login to access your licenses. Be sure to logout when not using your license.

    For more information on Bentley licensing see the link below.

    https://communities.bentley.com/products/licensing/w/licensing__wiki

    Connect FAQ:

    https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/36380/faq

    Iray is set to trail mode (7-days) by default. 

    To disable this do the following:

    • Open Synchro PRO
    • Go to Options > Plug-in Modules
    • Untick Iray
    • Click Ok

     

    Obtaining/Amending new licenses


    Please raise a service request from the Bentley connect client on the issue that you are experiencing.

    Software Installation

    All latest version of our software can be found with the connection client.

    https://softwaredownloads.bentley.com/en/

    Software Plugins

    https://softwaredownloads.bentley.com/en/

    https://www.synchroltd.com/plugins/

    LEGACY SYNCHRO (PRE 2019)

    Using current active licenses (ACTIVATION/DEACTIVATION)


    Named

    If using an activation ID then this can be deactivate and reactivated on any machine that you wish to work with. Go to help > about > licensing > deactivate license. This can then be used on another machine.

    Shared License

    When using a shared license you have 2 options.

    Option 1: Borrow a license – As shown below (Good for Offline usage)

     

    Option 2: Connect direct to the shared license server via VPN or other methods. This connection may already be configured to work. (This may require assistance from your IT team)

    Obtaining/Amending new licenses


    You can continue to email synchrosupport@bentley.com with any PRE 2019 license requests.

    Software Installation


    Please contact technical support to obtain installers for pre-2019 products

    Accessing SWP and LINK


    Azure Servers

    You should be able to access any Azure based services as you would normally from anywhere. Note that performance will depend on your location and connection to the server.

    On premise (Company on site based)

    Access to this would depend on how the security has been configured within your company. If you are unable to access servers externally then please contact your internal IT support. If they require assistance then they can contact us for assistance.

     

    If you are unable to find a solution to your issue then please feel free to email synchrosupport@bentley.com

     

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    • Mark Hattersley Created by Bentley Colleague Mark Hattersley
    • When: Mon, Mar 23 2020 1:50 PM
    • KVivien Last revision by Bentley Colleague KVivien
    • When: Tue, Dec 7 2021 3:14 PM
    • Revisions: 4
    • Comments: 0
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