Report issues to synchrosupport@bentley.com or raise a Service Request. 

Reproducing issues

When possible, user should invite Bentley support agent assigned to the support ticket to the Control project as an Admin. If the project is confidential and cannot invite Bentley support agent to the project directly, create new project in SYNCHRO Control, configure it in same way to reproduce the problem and share it with Bentley support. Bentley support will further investigate and share with dev team.

In the support request, please include the Project name, Project ID and the url to the project. 

This is the most efficient way to pinpoint issues. The following details are also required to be provided for investigation: 

Provide screenshots and/or screen recordings

1. Provide screenshots from the screen where the error occurs. 
2. If the issue is reproduceable, also provide a screen recording for our team to understand user actions.
3. Send the screenshots and screen recordings to Bentley Support (synchrosupport@bentley.com) for further investigation.

Provide detailed logs from Field app

1. In app Settings > Feedback > Export application logs for bug report (watch video to learn how to export logs here)
2. Send the exported logs to Bentley Support (synchrosupport@bentley.com)

Provide device hardware info

For iOS, go to Settings> General> About, provide make and model of your device, not limited to: Model Name, Model Number, Software Version, Capacity, etc.