Report issues to firstname.lastname@example.org or raise a Service Request.
When possible, user should invite Bentley support agent assigned to the support ticket to the Control project as an Admin. If the project is confidential and cannot invite Bentley support agent to the project directly, create new project in SYNCHRO Control, configure it in same way to reproduce the problem and share it with Bentley support. Bentley support will further investigate and share with dev team.
In the support request, please include the Project name, Project ID and the url to the project.
This is the most efficient way to pinpoint issues. The following details are also required to be provided for investigation:
For iOS, go to Settings> General> About, provide make and model of your device, not limited to: Model Name, Model Number, Software Version, Capacity, etc.