Report issues to synchrosupport@bentley.com or raise a Service Request.
When possible, the user should invite the Bentley support agent assigned to the support ticket to the Control project as an Admin. If the project is confidential and cannot invite a Bentley support agent to the project directly, create a new project in SYNCHRO Control, configure it in the same way to reproduce the problem, and share it with Bentley support. Bentley support will further investigate and share with the dev team.
In the support request, please include:
This is the most efficient way to pinpoint issues. More details on how to get information:
In some cases, the development team may ask you to get crash logs. In order to do that, follow these instructions: