SYNCHRO Crash DMP file - Microsoft VS Hotfix


Scenario: When working on a SYNCHRO Project, the application may have crashed unexpectedly any version of SYNCHRO 4D PRO.

From the crash report received by a Bentley Support Agent, Bentley can see that the most probable cause is that the user installed MSVS 2015-2022 redistributable (version 14.34.31931) update by Microsoft.  Microsoft has confirmed that many products have been impacted by this issue, and you can track the status of this issue here: Legacy applications may crash with the latest vc_redist 14.34.31931.0 - Visual Studio Feedback 

Solution: Microsoft has released a production fix for this. Click here to read up on the issue and download any necessary files to resolve the issue.

Please contact your local IT department if you do not know which version you need to install.

If you have any further questions on this issue, please submit a Support Request.