iTwin Synchroniser 1.1.48.0 Does not Start

Hi Vivek,

Vivek Baraiya said:

By double clicking the application icon , I am hoping to get a IMS log in page, but seems like nothing is happening,

Yes, Synchornizer should be started after double clicking...

Vivek Baraiya said:

I can see four processes running under iTwin

Yes, the number of processes is correct.

Vivek Baraiya said:

Is there something else need to be done for running the app??

I think there is not any special prerequisite required.

BTW What Windows version do you use?

Vivek Baraiya said:

but I can not see any front end page to signin.

You are right, when iTwin Synchronizer is started for the first time, it should ask for signing.

Vivek Baraiya said:

Is there something else

What you can try:

• Start iTwin Synchronizer "as administrator"
  or
• Uninstall iTwin Synchronizer, manually delete folder "iTwinSynchronizer" and "imodelbridges" in "C:\Users\<user name>\AppData\Local\" folder, and to install the application again.
  or
• Try to analyze log files, especially Squirrel in C:\Users\<user name>\AppData\Local\iTwinSynchronizer\ and iTwinSnchronizer in C:\Users\<user name>\AppData\Local\Bentley\Logs\

With regards,

  Jan

HI Jan

Thanks for suggesting logs one, done it a of lot time but misses it out when required :),

I think it is sorted in a way,

I can open it correctly at my home network but not from company's network,
I have asked Bentley to give me list of website iTwin Synchronizer using and whitelist them in our company's firewall should fix it.

Regards,
Vivek

When the firewall is the problem, you'll typically still get an error dialog about an error connecting to OIDC services... but regardless, these are the hosts the App needs access to (over HTTPS):

• buddi.bentley.com
• connect-contextregistry.bentley.com
• connect-productsettingsservice.bentley.com
• connect-rbacapi.bentley.com
• fonts.googleapis.com
• fonts.gstatic.com
• imodelhubapi.bentley.com
• autoupdatecdn.bentley.com