Files not syncronize

Hi, I am having problem with few file synchronizing with itwin. We already tried with a few pc's and have already submit a service request on this. 

But no one reached us yet, we will need to do submission, but error keeps on appearing. 

anyone can suggest any solution?

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  • Hi, I m using OBD version 10.08.00.44 and currently using itwin synchronizer (desktop) latest version 1.1.353.

    • yes, one of the file 's problem is stating tht the account is still in used, unfortunately, the account has long been terminated, but the notification is still there. 
    • the dgn files are placed in the server on shared folder. 

    Any advice? 

    We can work normally and jz fine with other files, only this few files got issue

    Regards,

    Adibah

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