Error message: "Access to Data Source Denied"

Issue:

• Synchronization was not able to contact the data source to collect files for processing and failed. 

Cause:

• Synchronization job owner does not have the appropriate permissions to access the data source.

Solution:

• Check if you can open the data source with your user, if not, 
• Please contact your data source administrator, who can provide you with the required access to resolve this issue.
• Restart the synchronization.
• Contact Bentley support for assistance.