Error message: "Failed to Access Data Source"

Issue:

• Synchronization was not able to access the datasource to collect files for processing and failed. 

Cause:

• You are not authorized to use the document data source, or too many requests have been made in a short period. 

Solution:

• Check if the data source server is accessible and fix any connection problems. 
• Please get in touch with your data source administrator, who can provide you with the required access to resolve this issue.
• Restart the synchronization.
• Contact Bentley support for assistance.