Error message: " The input file format is unsupported. Most probably it's mapped to a wrong connector. If not, please try to reload the file from its original location."

Issue:

• The connector assigned to this file does not recognize the file format.

Cause:

• Incorrect file format or version, input file could be corrupted.

Solution:

• Please change the connection definition to use the correct connector for this file.
• If it's already done, please open the file in the original application and try to re-save and upload this file again - perhaps the file was corrupted during the initial transfer.
• If possible, please try to upgrade the file format to a recent one in a newer application version.
• Please look at Synchronization Report - it could display additional details and suggestions.