Error message: "Failed to process the file"

Issue:

• Synchronization Report shows "Error occurred while downloading the file URLs to the input file location" but has "Unknown" as the filename.

Cause:

• ProjectWise Web service gateway version is not supported. Synchronization service requires PW WSG plugin version 3.456 or higher.  

Solution:

• Contact your ProjectWise Administrator to upgrade the PW WSG version to the latest available. 
• The latest version can be downloaded from Software Downloads page.