When I start to draw a wire in Promis-e the Draw Wire tool will snap to the origin point rather than where I click.
If I right click to cancel the operation, when I left click to start drawing a wire again it will snap to the position of the previous right click. If I change tools, then reselect the Draw Wire tool it snaps to the origin again.
This happens in all projects.
I've probably altered a setting without realising exactly what it would effect. Can someone suggest how to stop this?
I've encountered this same issue since yesterday. I've tried the two options per below. The 'restore platform defaults' did not seem to work as described in the article, but I am using Promis*e V8i Series 6 for AutoCAD. Any other tips? (Windows 10)
Restore Defaults would not work because that is a MicroStation command for the standalone version of Promis.e. The SS6 version for Autocad is a discontinued product. It is not certified to run with Windows 10 at all - its too old. I'd recommend that you work on updating to a currently supported version of the software that is compatible with Windows 10. The latest version is Select Series 8. All newer versions of Promis.e since about 2014 are Standalone Microstation based versions so you will need to do so migrating/converting steps to go from your current discontinued acad based version to a newer version. I'd recommend installing the newer SS8 software on a different machine and doing the steps described in the wiki for SS6 to get those files ready to move to SS8 then start bringing them over into SS8 as soon as possible. In general it is not a good idea to get too far behind in software and have issue with compatibility to newer OS and other supporting software versions.
To try to get your current version running again if possible you could try making sure you have the latest Acad updates installed for your version. I believe that would be either Acad 2015 or acad 2012. I'm not sure if Acad has a "restore defaults" command like Microstation does to reset it back to out of the box settings. You could perhaps look on Acad's forum to see if they do. Or you could try uninstalling and reinstalling your acad version.
We are looking at our best conversion options to keep up to date, but in the interim, I need to find a way to fix what we have now. A few extra notes: the wire is retaining its start point, not specifically 0,0. If we try to route wires with a few turns schematically, the wire retains the same start point each time and does not operate like polyline does. Polyline function its self works. Polywire function works as intended, but we don't typically use polywires. This issue happened site wide, all users' computers running the same Promise has been affected. I did a complete AutoCAD 2012 re-install. It did not fix the issue.
So it sounds like this really isn't the same issue since none of the symptoms are the same. Also, since this is a discontinued Promis.e version that hasn't had any updates in years, it should not be due to some new update or programming change in Promis.e. And since it affects all users it would seem to be something that was recently rolled out to all users, perhaps some Windows update or new program installed, or something that happened to the shared files on the network? Windows 10 is not a supported OS for that version of Promis.e, so it possible some new Windows update has caused an issue. Also, Autocad 2012 itself is a discontinued product from Autodesk and is not supported by them and from what I can see, is also not supported to run on Windows 10: https://forums.autodesk.com/t5/autocad-forum/will-autocad-run-on-windows-10/td-p/5661076
You could try installing SS6 on a machine with a supported OS like windows 7 or 8.1. You could run it in a VM with one of those OS on your current machine if you do not have a machine with that OS. You could also try reinstalling Promis.e as a fresh clean install to all blank local default folders and a fresh local SQL database and test to see if the same issue appears. https://communities.bentley.com/products/electrical___instrumentation/w/electrical_and_instrumentation__wiki/24553/clean-installation
If it does, then you can start checking for new programs that have been installed lately to see if having them uninstalled fixes the issue, If all new default files works, then one by one start pointing it to the same files you were using before, testing after each change to see when it stops working. Then you may be able to determine what changed on your shared/existing files to make it stop working.
I found a procedure on Autodesk's forum for resetting the Acad back to its default settings that you might wish to try: https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-reset-AutoCAD-to-defaults.html