Hello Bentley Community,
Has anyone come across the following?
I'm using Bentley product 'Promis.e' (Version Details below).
Upon using the 'Modify' button (via Project Manager) on right clicking on one of my .dgns, I accidentally moved off-sheet (removed completely) the Heading (next to 'Name' as attached, poorly highlighted in red! - Named 'entry' as shown attached below, from the Manual, page 30/130 of pdf, [picture of form box 28/130 of pdf] Under 'New Page Dialog' section) to enable me to enter the 'Page Description' for that sheet using Promis.e (I drag and dropped the heading) I quickly noticed the mouse icon changing to an 'X', but I accidently let go! Does anyone know how I would get it back? Do I need to reinstall Promis.e again? Or modify my .upf/user file, is there possibly a reset command within the Menu for this issue? or a right click option to restore Promis.e headings?
Note: I believe you can have this issue with a number of scenarios, i.e. moving headings off-sheet, not just the "Project Manager, 'Modify' form box" i.e. I think I can also remove the Device ID heading e.g. Part Number.
I have since closed Promis.e and tried to see if it restored, but there must be a setting that remembers these type of settings.
I remember I asked this from the Promis.e Fundamentals V8I (Select Series 7) Training I had a while back (21st-23rd March 2018), I believe the Trainers name is Lawrence. but I may have not written down the solution.
Please advise if you require further information to assist.
Kind Regards, Ben.
1) Modify Page, showing mouse drag of Heading 'Name' as an example.
2) Modify page, my scenario - after mouse dropped of Heading. Showing where 'Entry' should be.
3) New Page, pdf page 28/130 of Manual (Promis.e Fundamentals V8I, TRN015230‐1/0005, Copyright ©2013)
4) My Version Info.
Hi Ben,The first thing that comes to my mind is that I would try using the Reset button from the Project Manager and see whether this resolves the issue.If that does not seem to help, then you can try renaming/deleting the per-user configuration (Promis.e V8i folder) from the below location.C:\Users\<username>\AppData\Roaming\BentleyYou may find the below Wiki Link useful.Let me know if you have any further questions.Regards,Sarvesh KulkarniProduct Engineer - Bentley Systems
Hi Ben, As you mentioned above , you are not able to enter the description in the Page Descriptions (refer the below image)Please try to Restore Defaults . Steps are mentioned in the below wiki link https://communities.bentley.com/products/electrical___instrumentation/w/electrical_and_instrumentation__wiki/7541/restore-platform-defaults---promis-e
1) 'Reset Project Manager Dialog' did not work, but looked promising.
2) Regarding 'Application Data (per-user configuration)' - I do not have the 'Promise V8i' folder in my ....AppData\Roaming\Bentley\, only a Microstation and a ProjectWise folder.
Next, I will try Avanti's suggestion below.
Thanks again for your reply.
Good News and Bad News...
I successfully performed the "Restore Platform Defaults - Promis.e" and got the "Defaults restored. Press any key to Exit." at the end.
And yes, all my personal setting got restored e.g. I used to pin 'Element Information' on the right, and after restore defaults, 'Element Information' was in the middle (among other tool boxes) at Promis.e Start-up, which proved something did happen.
BUT - Unfortunately my "ENTRY" heading on the 'Modify Dialogue Box' (as above) on Project Manager is still missing.
It seems very easy to remove headings (i.e. X shows up once dragged away from the Dialogue Box), but seems more tricky to restore.
Any further Advice, would be most appreciated.
Thank you for your update.As mentioned software is not able to create App data folder for Promise software.We are able to recreate your issue and By deleting App data folder, setting get restore.So please try to reinstall the software and let me know whether you are able repair the software or not.Regards,Avanti