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elcoCAD | Promis.e
elcoCAD | Promis.e Wiki No right-click menu appears
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    • +Electrical and Instrumentation - Wiki
    • +Bentley Raceway and Cable Management
    • +Bentley Substation
    • -Promis.e
      • +CONNECT Edition - Promis.e
      • V8i - Promis.e
      • About Promis.e
      • +Administration Features - Promis.e
      • +APIs_VBA - Promis.e
      • +Automation Features - Promis.e
      • +Component Features - Promis.e
      • +Component Management - Promis.e
      • +CONNECT Services - Promis.e
      • +Data Manager - Promis.e
      • +Database Platform Support - Promis.e
      • +Display - Promis.e
      • +Drawing Management - Promis.e
      • +Engineering Design Considerations - Promis.e
      • Error - Object reference...General
      • +Find_Replace - Promis.e
      • Finding the Tutorial
      • -Installation_Configuration - Promis.e
        • Alert - UI Fail to delete folder
        • Anatomy of the ect.fid file
        • Application Data (per-user configuration) - Promis.e
        • AutoCAD - Previews flicker or are blank
        • Cannot uninstall software
        • Catalog cache - promis.e
        • Clean Installation
        • +Compatibility Chart - Promis.e V8i
        • Create a security certificate for password encryption
        • Creating a deployment image for Silent Install
        • Data folder archive
        • Device.mdb - Promis.e
        • Diagnose a program crash using Event Viewer
        • Distribute custom Parts Database Manager layout
        • Distributing the Setup configuration
        • Error - .MDB file in use or locked by another user
        • Error - 1603, installation failed, fatal error
        • Error - Access to the path 'C:\Users\[user name]\AppData\Roaming\Bentley\promis-e V8i(M)' is denied.
        • Error - Can not find a valid AutoCAD, fail to start
        • Error - Can not find a valid MicroStation, fail to start
        • Error - Can't Install or Find AccessDatabaseEnginex64
        • Error - Fail to load plugin
        • Error - Not enough space on drive C:\ to extract this package
        • Error - Object reference, get_IsCommandProtectionOn
        • Error - Project file is corrupt
        • Error - Refresh catalog database error
        • Error - Root element is missing
        • Error - The Microsoft Jet database engine cannot find the input table or query 'Mode'.
        • Error - UI Fail to delete folder
        • Error - Unable to find Multi-Language_UI.mdb although it exists
        • Error at Startup - AutoLoad x64.scr Can't find file
        • Error at startup - Boolean Init
        • Error at startup - cannot find input table or query sym0
        • Error at startup - No value given / given key not present (Multi_Language_UI.mdb)
        • Error at Startup - Operation must use an updateable query
        • Error at startup - The given key was not present in the dictionary (Device.mdb)
        • Error at startup - The type initializer for ECT.ECAD.UI.ShapeManager threw an exception
        • Error at Startup - Unrecognized database format, Device.mdb
        • Error at startup - Void folder Explorer_ExplorerNodeChanged
        • Error Creating New Projects, "UpdateProjectOptionXmlToNewVersion"
        • Error on startup - Cannot modify the design of table BlkInfo
        • Error Opening Project Manager
        • Error-Data at the root level is invalid. Line 1,Position 1.
        • Evaluation version does not download
        • File Open dialog appears at startup
        • How to download the Promis.e software
        • Install promis.e on the network
        • Installing with no internet connection
        • Macro seed file folder - promis.e
        • +Network Installation Guide
        • No right-click menu appears
        • Program data folder - Promis.e
        • Program folder - Promis.e
        • Promis.e Paths
        • Promise Data folder
        • Random, distorted, or extra lines appear on every DGN file
        • Select Data Folder appears at startup
        • Specify a Setup Configuration at startup
        • Startup Error: Promis.e not responding
        • Updating and Upgrading Promis.e
        • Why should I upgrade Promis.e?
      • +Interoperability - Promis.e
      • +Licensing - Promis.e
      • +Maintenance Features - Promis.e
      • +Migration - Promis.e
      • +OS Support - Promis.e
      • +Panel Layout - Promis.e
      • +Performance - Promis.e
      • +PowerPlatform Support - Promis.e
      • +Print_Publish Features - Promis.e
      • +Project Management - Promis.e
      • +ProjectWise Integration - Promis.e
      • Promis.e Help file
      • +Reports_Output Features - Promis.e
      • +Template Management - Promis.e
      • +Text Tools - Promis.e
      • Training FAQs
      • +Wire Numbering - Promis.e
      • +Wiring Features - Promis.e

     
     Questions about this article, topic, or product? Click here. 

    No right-click menu appears

    Product(s): Promis.e, Bentley Substation
    Version(s): 08.11.13.140
    Environment: N\A
    Area: Installation_Configuration
    Subarea: N/A

    Problem Description

    When I right-click symbols, wires, title blocks, etc. on any page in any project, the expected pop up menu does not appear.

    Steps to Resolve

    Only open project pages using Project Manager or ProjectWise Explorer if integrated with ProjectWise. If page drawings are opened using File > Open, they are not considered intelligent pages and the Promis.e/Substation right-click menus will not appear.

    If pages are opened with Project Manager and the problem occurs, do the following.

    1. Close the software.
    2. Delete or rename the user application data folder for the software:
      Application Data (per-user configuration) - Promis.e
      Application Data (per-user configuration) - Substation

    Note: If the problem only occurs on certain pages, then the problem is likely due to page data loss or corruption and the above will not help.

    In one case, this problem occurred during a workday of docking and undocking the affected laptop while Promis.e was always used while docked. Undocking the laptop made the right-click menu appear. It may be best to close Promis.e/Substation before docking or undocking the laptop.

      Original Author: Matt_P

    Keywords: context menu, reset menu, nothing happens

    • promis.e
    • Bentley Substation
    • en
    • Installation_Configuration
    • Problem Solving
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    • Matt_P Created by Communities MVP Matt_P
    • When: Wed, Jun 3 2015 3:58 PM
    • Matt_P Last revision by Communities MVP Matt_P
    • When: Wed, Nov 8 2017 3:55 PM
    • Revisions: 4
    • Comments: 0
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