| Product(s): | Promis.e, Bentley Substation | |
| Version(s): | through 08.11.13.140 | |
| Environment: | N\A | |
| Area: | Installation_Configuration | |
| Subarea: | N\A | |
Background
Some problems are not resolved by uninstalling the software but are resolved by performing a "clean install". This article describes how to perform a clean install.
In this article "the software" means Promis.e and Bentley Substation. The "Data folder" refers to the [[Promise Data folder]] and the [[Substation Data folder]].
Steps to Accomplish
- [[Backup your data]]. Make backups of critical projects.
- Move or copy custom DGNLIB files, custom plug-ins, and any other files that are always on the workstation regardless of local vs. network configuration, to a temporary location such as the Desktop.
- Uninstall the software using Windows' Control Panel > Programs and Features (Windows 8.1 & Windows 7) or Control Panel > Add or Remove Programs (Windows XP).
- If the software uses a local [[Promise Data folder|Data folder]], move it to a temporary location such as the Desktop.
- Delete the following folders if they remain:
Promis.e:
- [[Program folder - promis.e]] This folder may contain custom plug-in data, back up such data first.
- [[Program data folder - promis.e]] This folder can contain the promis-e Data folder, back up the promis-e Data folder first.
- C:\ProgramData\Bentley\promise V8i\WorkSpace This folder may contain custom DGNLIB files, back up such files first.
- [[Application Data (per-user configuration) - promis.e]]
Bentley Substation:
- [[Program Folder - Substation]] This folder may contain custom plug-in data, back up such data first.
- [[Program data folder - Substation]] This folder can contain the Substation Data folder, backup the Substation Data folder first. This folder may contain custom DGNLIB files, back up such files first.
- [[Application Data (per-user configuration) - Substation]]
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(Optional, use at own risk) Use third-party registry cleaner to remove registry keys related to the software. Opt to only remove registry keys related to the software, if possible.
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Reinstall the software.
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Verify the issue is resolved.
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If the software is to use a local Data folder, move the backed up data (step 1) back into place. If the data is suspected, consider moving it into place one part at a time, or in sections, if applicable, to identify which file is the problem.
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Verify the issue remains resolved.