When I start the software, the File Open dialog appears with no other tool boxes or menus displayed. Project Manager or the Welcome dialog used to appear other menus were available.
This happens when the shortcut to start the application does not specify that the Ecad.dgn file should be opened automatically. This situation can occur when the user makes the shortcut directly to the executable file (.exe).
"C:\Program Files (x86)\Bentley\promise V8i\promise\promise.exe" "C:\ProgramData\Bentley\promis-e V8i(M)\Config\Ecad.dgn"
"C:\Program Files (x86)\Bentley\Substation V8i\Substation\Substation.exe" "C:\ProgramData\Bentley\Substation V8i\Config\Ecad.dgn"