You are currently reviewing an older revision of this page.
The installation program tries to download additional files, but the machine is not connected to the internet or is unable to connect to download the files. How to get past this?
If the option to install Visualization Content is not accessible during install because the installation seems to hang at that step, follow the procedure below, otherwise disable the installation of Visualization Content.
This step may no longer be necessary.
This prevents the installation from seeming to hang while it tries to detect the internet connection when a proxy server is involved. This step may not be necessary if Prerequisites for Bentley Desktop Applications and Bentley Visualization Content are installed.
Install Promis.e or Bentley Substation as the case may be.
Plug in or enable the network connection after Promis.e or Bentley Substation is installed.
Software Download Instructions