Hi,
I downloaded Bentley Map Mobile for Windows 05.05.01.69, but it seems it cannot be installed. The installer always ended with error, but BMM for Windows Technology Preview 1 was installed at the same tablet without problem.
Based on log files investigation, I discovered Activation Wizard is required to finish installation but is probably not contained in the installation file. After I installed Bentley Navigator CONNECT Edition to the table, Bentley Map Mobile installation runs smoothly.
It creates another question, why Activate Wizard is required if it's presented as free prodcut. I posted it separately.
With regards,
Jan
Hi Anapuma,
yes, it's correct, I downloaded the installation package from Fulfillment center.
I installed BMM for Windows to ThinkPad 8 tablet with Windows 10 (fully updated), where no other Bentley software is installed (seems to be important condition).
The problem is quite clearly described in the installation log:
Product: Bentley Map Mobile -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: ActivationWizard, location: C:\Program Files\Bentley\MapMobile\, command: C:\Program Files\Bentley\MapMobile\ActivationWizard.exe
The full log is attached.
After I found this message, the solution was easy: I installed Navigator CONNECT Edition, so ActivationWizard.exe was presented, and after that Bentley Map Mobile installed without any problem. I checked also antivirus log, but I did not find anything unusuall (e.g. that ActivationWizard.exe was removed by the antivirus).
Bentley_Map_Mobile_20161022095950.zip
Bentley Accredited Developer: iTwin Platform - AssociateLabyrinth Technology | dev.notes() | cad.point
Jan,
We appreciate the report. We've replicated the Bentley Map Mobile for Windows installation failure on systems which do not have other Bentley products installed and are working to resolve.
Regards,
Jeff Bielefeld [Bentley]