Bug in Bentley Map Mobile installation?

Hi,

I downloaded Bentley Map Mobile for Windows 05.05.01.69, but it seems it cannot be installed. The installer always ended with error, but BMM for Windows Technology Preview 1 was installed at the same tablet without problem.

Based on log files investigation, I discovered Activation Wizard is required to finish installation but is probably not contained in the installation file. After I installed Bentley Navigator CONNECT Edition to the table, Bentley Map Mobile installation runs smoothly.

It creates another question, why Activate Wizard is required if it's presented as free prodcut. I posted it separately.

With regards,

  Jan

Parents
  • Hello Jan,

    I suppose you have downloaded the setup file from fulfillment center.If yes, then you should not face that error because I tried same on my system and its working fine.

    I installed it on Windows 8 , can you please let me know on which OS you are trying to install Bentley Map Mobile ?

    Thanks,
    Anupama
  • Hi Anapuma,

    yes, it's correct, I downloaded the installation package from Fulfillment center.

    I installed BMM for Windows to ThinkPad 8 tablet with Windows 10 (fully updated), where no other Bentley software is installed (seems to be important condition).

    The problem is quite clearly described in the installation log:

    Product: Bentley Map Mobile -- Error 1721. There is a problem with this Windows Installer 
    package. A program required for this install to complete could not be run. Contact your
    support personnel or package vendor. Action: ActivationWizard, location:
    C:\Program Files\Bentley\MapMobile\, command:
    C:\Program Files\Bentley\MapMobile\ActivationWizard.exe

    The full log is attached.

    After I found this message, the solution was easy: I installed Navigator CONNECT Edition, so ActivationWizard.exe was presented, and after that Bentley Map Mobile installed without any problem. I checked also antivirus log, but I did not find anything unusuall (e.g. that ActivationWizard.exe was removed by the antivirus).

    With regards,

      Jan

    Bentley_Map_Mobile_20161022095950.zip

Reply
  • Hi Anapuma,

    yes, it's correct, I downloaded the installation package from Fulfillment center.

    I installed BMM for Windows to ThinkPad 8 tablet with Windows 10 (fully updated), where no other Bentley software is installed (seems to be important condition).

    The problem is quite clearly described in the installation log:

    Product: Bentley Map Mobile -- Error 1721. There is a problem with this Windows Installer 
    package. A program required for this install to complete could not be run. Contact your
    support personnel or package vendor. Action: ActivationWizard, location:
    C:\Program Files\Bentley\MapMobile\, command:
    C:\Program Files\Bentley\MapMobile\ActivationWizard.exe

    The full log is attached.

    After I found this message, the solution was easy: I installed Navigator CONNECT Edition, so ActivationWizard.exe was presented, and after that Bentley Map Mobile installed without any problem. I checked also antivirus log, but I did not find anything unusuall (e.g. that ActivationWizard.exe was removed by the antivirus).

    With regards,

      Jan

    Bentley_Map_Mobile_20161022095950.zip

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