Bug in Bentley Map Mobile installation?

RE: Bug in Bentley Map Mobile installation?

Jan Šlegr — Mon, 24 Oct 2016 15:23:02 GMT

Hi Jeff,

thanks for the confirmation, it's good to know it will be resolved.

It's quite funny issue, because it's really rare situation I installed BMM to computer without other Bentley products installed at this time ... many installations exist on all my other machines ;-)

With regards,

Jan

RE: Bug in Bentley Map Mobile installation?

Jeff Bielefeld — Mon, 24 Oct 2016 15:19:10 GMT

Jan,

We appreciate the report. We've replicated the Bentley Map Mobile for Windows installation failure on systems which do not have other Bentley products installed and are working to resolve.

RE: Bug in Bentley Map Mobile installation?

Jan Šlegr — Mon, 24 Oct 2016 14:18:52 GMT

Hi Anapuma,

yes, it's correct, I downloaded the installation package from Fulfillment center.

I installed BMM for Windows to ThinkPad 8 tablet with Windows 10 (fully updated), where no other Bentley software is installed (seems to be important condition).

The problem is quite clearly described in the installation log:

Product: Bentley Map Mobile -- Error 1721. There is a problem with this Windows Installer 
package. A program required for this install to complete could not be run. Contact your 
support personnel or package vendor. Action: ActivationWizard, location: 
C:\Program Files\Bentley\MapMobile\, command: 
C:\Program Files\Bentley\MapMobile\ActivationWizard.exe

The full log is attached.

After I found this message, the solution was easy: I installed Navigator CONNECT Edition, so ActivationWizard.exe was presented, and after that Bentley Map Mobile installed without any problem. I checked also antivirus log, but I did not find anything unusuall (e.g. that ActivationWizard.exe was removed by the antivirus).

With regards,

Jan

communities.bentley.com/.../Bentley_5F00_Map_5F00_Mobile_5F00_20161022095950.zip

RE: Bug in Bentley Map Mobile installation?

Anupama Joshi — Mon, 24 Oct 2016 12:43:40 GMT

Hello Jan,

I suppose you have downloaded the setup file from fulfillment center.If yes, then you should not face that error because I tried same on my system and its working fine.

I installed it on Windows 8 , can you please let me know on which OS you are trying to install Bentley Map Mobile ?

Thanks,
Anupama