https://communities.bentley.com/products/geospatial/desktop/w/geospatial_desktop__wiki/32617/troubleshooting---unable-to-loginen-USTelligent Community 12https://communities.bentley.com/products/geospatial/desktop/w/geospatial_desktop__wiki/32617/troubleshooting---unable-to-loginTue, 24 Jan 2017 14:23:27 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:62dde9bd-bbb3-4aef-9246-7775bb0adc6bDan Westonhttps://communities.bentley.com/products/geospatial/desktop/w/geospatial_desktop__wiki/32617/troubleshooting---unable-to-login#commentsCurrent Revision posted to OpenCities Map Wiki by Dan Weston on 1/24/2017 2:23:27 PM<br /> <p>Sometimes Users will find that their credentials aren&#39;t working properly, and cannot log in.&nbsp; If an account is locked, a User will not be able to log in.&nbsp; This can be checked and reset&nbsp;in the&nbsp;User Management settings on the Bentley Enterprise Portal.&nbsp;</p> <p>Have an Administrator review the settings by selecting the User Management Button, to see if the account is locked.&nbsp; If so, have the Administrator unlock the account and let the User know to try again.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-30/EnterprisePortal_5F00_UserMgt.jpg"><img alt=" " src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-00-30/EnterprisePortal_5F00_UserMgt.jpg" /></a></p> <p></p> <p style="margin:0in 0in 0pt;"><span style="font-size:medium;">The User Management Button is located in the Enterprise Portal&nbsp; -&nbsp;<span style="font-family:Times New Roman;"> </span><a href="https://connect.bentley.com/Enterprise/">https://connect.bentley.com/Enterprise\</a></span></p> <p><span style="font-family:Times New Roman;font-size:medium;"> </span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: cannot log in, account locked, Permissions, Bentley Map Mobile, User Management</div> https://communities.bentley.com/products/geospatial/desktop/w/geospatial_desktop__wiki/32617/troubleshooting---unable-to-login/revision/2Tue, 24 Jan 2017 14:23:27 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:62dde9bd-bbb3-4aef-9246-7775bb0adc6bDan Westonhttps://communities.bentley.com/products/geospatial/desktop/w/geospatial_desktop__wiki/32617/troubleshooting---unable-to-login#commentsRevision 2 posted to OpenCities Map Wiki by Dan Weston on 1/24/2017 2:23:27 PM<br /> <p>Sometimes Users will find that their credentials aren&#39;t working properly, and cannot log in.&nbsp; If an account is locked, a User will not be able to log in.&nbsp; This can be checked and reset&nbsp;in the&nbsp;User Management settings on the Bentley Enterprise Portal.&nbsp;</p> <p>Have an Administrator review the settings by selecting the User Management Button, to see if the account is locked.&nbsp; If so, have the Administrator unlock the account and let the User know to try again.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-35/EnterprisePortal_5F00_UserMgt.jpg"><img alt=" " src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-02-35/EnterprisePortal_5F00_UserMgt.jpg" /></a></p> <p></p> <p style="margin:0in 0in 0pt;"><span style="font-size:medium;">The User Management Button is located in the Enterprise Portal&nbsp; -&nbsp;<span style="font-family:Times New Roman;"> </span><a href="https://connect.bentley.com/Enterprise/">https://connect.bentley.com/Enterprise\</a></span></p> <p><span style="font-family:Times New Roman;font-size:medium;"> </span></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: cannot log in, account locked, Permissions, Bentley Map Mobile, User Management</div> https://communities.bentley.com/products/geospatial/desktop/w/geospatial_desktop__wiki/32617/troubleshooting---unable-to-login/revision/1Tue, 24 Jan 2017 14:20:14 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:62dde9bd-bbb3-4aef-9246-7775bb0adc6bDan Westonhttps://communities.bentley.com/products/geospatial/desktop/w/geospatial_desktop__wiki/32617/troubleshooting---unable-to-login#commentsRevision 1 posted to OpenCities Map Wiki by Dan Weston on 1/24/2017 2:20:14 PM<br /> <p>Sometimes Users will find that their credentials aren&#39;t working properly, and cannot log in.&nbsp; If an account is locked, a User will not be able to log in.&nbsp; This can be checked and reset&nbsp;in the&nbsp;User Management settings on the Bentley Enterprise Portal.&nbsp;</p> <p>Have an Administrator review the settings by selecting the User Management Button, to see if the account is locked.&nbsp; If so, have the Administrator unlock the account and let the User know to try again.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-02-35/EnterprisePortal_5F00_UserMgt.jpg"><img src="/resized-image/__size/940x0/__key/communityserver-wikis-components-files/00-00-00-02-35/EnterprisePortal_5F00_UserMgt.jpg" alt=" " /></a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: cannot log in, account locked, Permissions, Bentley Map Mobile, User Management</div>