In these challenging times when COVID-19 is imposing significant disruptions to day to day activities and affecting normal business flow of our much-valued users and employees, we at Bentley are mindfully committed to ensuring a smooth transition of work from the office to a remote location or home. Our innovative software and services are all geared for working from home or remote locations and do not impose the need to be in an office set-up.

To ensure a smooth transition of work and effectiveness of your daily workflows with OpenCities Map, we have assembled information that you can refer to while working remotely or from home. We are working hard to deliver high levels of customer service, and welcome feedback, questions, and ideas on how we can serve you better in a remote work environment.

To learn more about working from home with Bentley software, please visit the following FAQ. 

Considerations

When working remotely, the best practice is to use a company issued laptop with OpenCities Map product installed. 

OpenCities Map utilizes MicroStation's configuration and workspaces.  Please refer to the guidelines published in the following article:  Working from home with MicroStation. 

To access spatial databases that are hosted on your corporate server, you'll need to install VPN software.  Please contact your IT department for further instructions.

Resolving licensing issues:

Licensing Wiki
https://communities.bentley.com/products/licensing/w/licensing__wiki 

Subscription Entitlement Service
https://communities.bentley.com/products/licensing/w/licensing__wiki/37813/subscription-entitlement-service 

Bentley User Registration
https://www.bentley.com/en/perspectives-and-viewpoints/topics/campaign/bentley-user-registration 

Offline Usage
https://communities.bentley.com/products/licensing/w/licensing__wiki/40445/offline-usage 

How to ensure usage from only one user on a shared workstation
https://communities.bentley.com/products/licensing/w/licensing__wiki/43969/how-to-ensure-usage-from-only-one-user-on-a-shared-workstation 

How remote usage is recorded with Subscription Entitlement Service (SES)
https://communities.bentley.com/products/licensing/w/licensing__wiki/47070/how-remote-usage-is-recorded 

How to check out licenses from Entitlement Management (how to run offline)
https://communities.bentley.com/products/licensing/w/licensing__wiki/41085/how-to-check-out-licenses-from-entitlement-management 

How to bulk checkout licenses from Entitlement Management (extended offline scenarios)
https://communities.bentley.com/products/licensing/w/licensing__wiki/42117/how-to-bulk-checkout-licenses-from-entitlement-management 

How to activate your Bentley software or if you have limited internet access:
Working from Home using Bentley Licensing

General videos on Subscription Entitlement Service (SES)

• SES Part 1 https://youtu.be/n3UaGHSTLGo
• SES Part 2 https://youtu.be/aCHcAg4ViHI
• User and Groups https://youtu.be/FLHIIoDgqeg
• Alerts https://youtu.be/vj79UiyLfnE
• License Check Out https://youtu.be/phhydFDLgrE
• Reports https://youtu.be/MMe_2auBgJY

How to get help

Service Request Manager for any technical question and support.
Our technical experts are ready to help
https://apps.bentley.com/srmanager/ProductSupport

Bentley Communities
This Wiki and Forum

CONNECT Center
https://connect.bentley.com

Useful articles about working remotely

Suddenly Remote? Here's How to Regain Your Productivity in Record Time
https://dzone.com/articles/suddenly-remote-heres-how-to-regain-your-productiv

The Ultimate Guide to Remote Work
https://zapier.com/learn/remote-work/