Annotation issue in GWP

Hello,

an issue with GWP annotation has recently begun. It is said that the annotation disappears when changing the zoom.

Help please

David

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  • Hello David.   Thankyou for the supporting video.

    Is it that the behaviour was different previously, or that the behaviour was only just now noticed for the first time? 

    Based on the video, it would appear that the graphics are reaching the minimum view possible within the Map Viewer.   i.e. When graphics fall below the nominal size of '2 pixels' they can no longer be displayed. 

    To assess whether this is applicable in your case, I suggest creating an additional layer with similarly sized small vector geometries placed in the immediate vicinity of an annotation. e.g. as below. 

    When the test is repeated, if the non-annotation geometries behave similarly then we know that this is the natural behaviour and working as designed. 

    thanks,

    Nels

  • The customer has confirmed to me today that the problem was tested on 5 PCs (win7, win10) and occurs everywhere

    D.

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