[Resolved] Services outage affected availability of PLAXIS Remote Scripting Server on April 20, 2020

Offline Micha van der Sloot over 3 years ago

The server for PLAXIS remote scripting is back online. Services will be fully available within 1-2 hours

The server for remote scripting is currently down, preventing users to use remote scripting functionality in PLAXIS legacy versions (PLAXIS 2D 2019 and earlier, PLAXIS 3D 2018 and earlier).

The Remote Scripting functionality is fully operational in the PLAXIS 2D and 3D CONNECT Edition V20 versions.

We are working on the issue and publish any updates here.

We apologize for any inconveniences caused by this server issue.

Updates

April 21, 09.30 AM CEST (UTC/GMT+2hr): Investigation of the issue
April 21, 14:20 PM CEST (UTC/GMT+2hr): Issue on the server-side is resolved, and services will be back online within 1-2 Hours
April 21, 17:30 PM CEST (UTC/GMT+2hr): All systems are working as normal again. Marking this issue as resolved.

Parents

Offline Nikolaos Bompotas Tue, Apr 21 2020 3:37 AM

I indeed started facing this problem yesterday both with Plaxis 2D V19 and 3D V18 and I thought I was the only one since I didn't find any relevant news nor here or elsewhere about this. Thank you for the update.

When will this issue be resolved?
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Offline Micha van der Sloot Tue, Apr 21 2020 3:47 AM in reply to Nikolaos Bompotas
Hi
Our teams are investigating the problem. We will keep adding updates as we now more.
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Offline Micha van der Sloot Tue, Apr 21 2020 3:47 AM in reply to Nikolaos Bompotas
Hi
Our teams are investigating the problem. We will keep adding updates as we now more.
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