Hi there! I am using Plaxis 2D and Plaxis 3D with a license key dongle. Approximately 2 days ago, while opening the 2D application, unfortunately, notification is displaying that CodeMeter License expired which is not supposed to be. But while I browse the web admin option in Code Meter control panel, it shows my license is still valid. At this moment I can't run the Plaxis 2D program. I tried to contact through email with gently (responseteam@bentley.com), but unfortunately, nobody is responding. I already have tried uninstalling and reinstalling. But it didn't work. Do you have any suggestions/solutions?
Dear Muhammad,
The way to reach us is via a Service request: https://apps.bentley.com/srmanager/ProductSupport
Specifically for questions regarding the license of a legacy (dongle-based) version, you can also send an email to sales@plaxis.com