ModuleNotFoundError: No module named 'encryption'

Question

Hello, I want to use plaxis with python scripting and i have an error with the module plxscripting : I use Spyder as IDE and the instruction is : from plxscripting.easy import * and i get the error : File "C:\ProgramData\Bentley\Geotechnical\PLAXIS Python Distribution\01.00\python\Lib\site-packages\plxscripting\connection.py", line 32, in import encryption ModuleNotFoundError: No module named 'encryption' 
 I checked site packages and the module encryption exist in the folder so i don't know what the problem is. Can you help ? Thank you

Stefanos Papavasileiou · Answer

Dear Nihed, 
 Since you are using a difference IDE, you might have a conflict between the Python version Spyder has and what PLAXIS is using. 
 When using a different IDE, you can also point to the Plaxis Python distribution from this IDE to launch the correct Python distribution. 
 Look for the instructions of your IDE environment, or search online, like e.g. Anaconda with Spyder: 
 
 https://stackoverflow.com/questions/43592879/how-to-change-python-version-in-anaconda-spyder 
 
 If you still have problems, please submit a service request. 
 Then, one of our support engineers can help you in detail: https://apps.bentley.com/srmanager/ProductSupport