Unable to run the Plaxis 3d model with the error message of "Access violation at address 0000000002028FD0 in module 'Plaxis3DInput.exe'. Write of address 0000000051E55ED0."

Unable to run the Plaxis 3d model with the error message of "Access violation at address 0000000002028FD0 in module 'Plaxis3DInput.exe'. Write of address 0000000051E55ED0."