Configure Plaxis remote scripting server - Remote Plaxis service not available

Question

Hi! 
 I'm trying to run Plaxis through Python for a Monte-Carlo analysis for my thesis project. At the university I've managed to get the remote scripting sever up and running in Plaxis 2D, but at the office, where I have Plaxis 3D the "Remote Plaxis Service available" check mark does not appear. And I believe that is the cause of why I can't run my script. 
 Is this some kind of licensing issue or is the firewall or something blocking the server from running? 
 I'm very thankful for you help! 
 
 Regards 
 Jesper

Stefanos Papavasileiou · Answer

Dear Jesper, 
 In your post, you do not mention the versions you are using, which matters in this case. 
 Currently, we do not experience any issues on the PLAXIS server side. I have confirmed that by checking with PLAXIS 3D 2018 which still uses the old servers: 
 
 Note that if you have the PLAXIS 3D CONNECT Edition version, that uses the Bentley servers therefore the option is not shown anymore. This also seems to work fine: 
 
 If you still have problems, please submit a service request so that we can investigate further: https://apps.bentley.com/srmanager/ProductSupport