Plaxis 3D Save failure?

Question

Hi guys, 
 Getting a failure when trying to save *any* of my projects, even when opening and immediately trying to save over old, completed projects. 
 I've tried moving the project file and folder to new, "shorter" locations, removing the data.convd.rr5 file below, closing "open projects" in both Input and Output, resaving to a different locations etc, and a combination of all. The inability to save over old, completed, previously completely working projects is odd to me. Any help would be appreciated! 
 
 " Not all project files could be saved. Some possible causes and solutions are: 
 - Insufficient rights: save to a location where you have write access. 
 - Read-only location (e.g. DVD-ROM): save to a location that is physically writeable. 
 - Path too long: save to another location that has a shorter path length 
 - Files locked by another application (e.g. virus scanner or another Plaxis component): close all applications that may interfere with the files 
 Please address the problem and try again, or save the project under a different name. Note that the project may be corrupted if parts of it were written successfully, while other parts were not. 
 Details: File could not be saved: data.convd.rr5 "

James Lee · Accepted Answer

- Restarting the connection client / Plaxis as a whole seemed to sort this out. I expect this was due to incomplete saving of a view or output state while I had paused a calculation to troubleshoot results.

Stefanos Papavasileiou · Answer

Dear James, 
 The error indeed can be triggered because of one of the reasons mentioned. Most typically it is an issue of Windows checking a file, an antivirus, an indexing software or any process that keeps the file busy and blocks it from closing and being moved. 
 Usually, only a restart can really make sure that the file is free again, but that risks losing information. 
 In this case, the data.convd.rr5 is a debug file containing information on the convergence process for Phase_5. This is the file anyone can inspect as explained here: https://communities.bentley.com/products/geotech-analysis/w/plaxis-soilvision-wiki/52853/calculation-kernel-convergence-log 
 If this specific type of file causes the problem it can be that it is still open or as mentioned before busy because of another application. In any case, you can choose to delete this file and miss the convergence information but at least allow you to save the rest of the project.

Stefanos Papavasileiou · Answer

The plasw3df is the calculation kernel. It seems that it keeps this file still open. 
 If you kill the Plaxis application, which is the option here, when you first re-open PLAXIS make sure to recover projects. 
 The results are still kept unless you click on new project or load an existing one.

Stefanos Papavasileiou · Answer

I think he means to manually copy the full contents of the Plaxis temp folder to where the project is stored locally. 
 That should also work.

Stefanos Papavasileiou · Answer

Dear Piyush, 
 All temporary project files are stored in the Windows TEMP folder. You should be able to locate a PLAXIS folder (check the created/edited time) which you can manipulate. 
 Deleting this specific type of file, will not affect the calculation results. But pay extra attention to not delete anything else by mistake as then the project can get corrupted.

Stefanos Papavasileiou · Answer

Indeed, you should already have the project saved somewhere on your PC, I would copy the contents of that folder to that folder, but always make backups! 
 If the program complains only about that specific file the rest of the files should be free to copy. 
 Note that PLAXIS tries to move (not copy) which is why usually this problem arises.

Stefanos Papavasileiou · Answer

Dear Piyush, 
 I am not sure what you mean. I asked you specifically to copy the files on the project and also make a backup of the project you already had to prevent any data loss. 
 Also, I mentioned that if you kill PLAXIS while it is open, the next time it will ask to recover the project. 
 Did you do all the above? 
 If you need urgent assistance, please submit a service request: https://apps.bentley.com/srmanager/ProductSupport

Stefanos Papavasileiou · Answer

Hello Francesco, 
 I have provided a possible solution to Piyush on Monday, March 28th, 2022 which you can see below. 
 Practically you can try going to the Windows TEMP folder in which you can locate the PLAXIS folder that contains the current temporary files. By deleting this specific file, the save can continue. 
 If you still have problems, please reach out to our Support Services: https://apps.bentley.com/srmanager/ProductSupport 
 Direct contact with us for such problems is always better, faster and easier than the Forum.

Plaxis 3D Save failure?

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