gRPC connection error with Plaxis 2D

Question

Hello, 
 We are experiencing an issue while connecting to Plaxis 2D via gRPC. 
 Plaxis 2D is properly configured and the 10000 port is also set in the remote scripting service: 
 
 It seems the call to new() method is generating an exception in connection.py script at line 113. 
 
 The response is: 
 
 Are there any gRPC connection troubleshoot steps (or a diagnostic script) that could help us to define what is causing this issue? 
 We are suspecting it could be our firewall or cyber security software but it is really difficult to define without a further exploration of possibilities. 
 Thank you.

Stefanos Papavasileiou · Answer

Dear Fernando, 
 PLAXIS is tested and validated on native Windows installations. A gPRC is a remote environment that we do not test at this moment, so it is difficult to suggest something specific that we know it would work. 
 As you are suggesting a communication issue via a firewall, there are a couple of things that could go wrong. 
 First of all the communication details for accessing the Plaxis Remote Scripting Licence Server at rslic.plaxis.nl 
 
 Communication port: 80 
 Destination server - URL: plaxis.nl 
 Destination server - IP address: 213.218.115 
 
 From CONNECTION Client point of view this is explained here: FAQ - CONNECTION Client 
 If you still have problems, please reach out via a Service Request: https://apps.bentley.com/srmanager/ProductSupport