date/time : 2021-01-05, 10:01:40, 208ms computer name : SG004315AA user name : TRA93334 registered owner : Microsoft / Microsoft operating system : Windows 10 x64 build 18363 system language : English system up time : 12 hours 1 minute program up time : 19 seconds processors : 16x Intel(R) Core(TM) i9-9980HK CPU @ 2.40GHz physical memory : 53272/65232 MB (free/total) free disk space : (C:) 450.24 GB display mode : 1536x864, 32 bit process id : $1700 allocated memory : 299.02 MB largest free block : 131021.89 GB command line : "C:\Program Files (x86)\Plaxis\PLAXIS 3D 2018.01\Plaxis3DOutput.exe" @ executable : Plaxis3DOutput.exe exec. date/time : 2018-12-05 00:44 version : 2018.1.0.0 compiled with : Delphi XE7 madExcept version : 4.0.12 callstack crc : $cccb71fb, $f5271c41, $7bee2bea exception number : 1 exception class : EAccessViolation exception message : Access violation at address 0000000000E9CE17 in module 'Plaxis3DOutput.exe'. Read of address 0000000000000088 main thread ($17d0): 00e9ce17 +0a7 Plaxis3DOutput.exe StructureConnection 341 +5 TStructureConnectionPlatePlate.DoInitializeStructuralElementCoordinateSystem 00e19828 +018 Plaxis3DOutput.exe Structure 449 +5 TStructure.InitializeLocalCoords 00f54f05 +b65 Plaxis3DOutput.exe StructureBuilder 980 +90 TStructureBuilder.BuildConnections 01309469 +5d9 Plaxis3DOutput.exe Result3DLoader 1479 +52 TResult3DLoader.ReadConnections 013041a5 +555 Plaxis3DOutput.exe Result3DLoader 446 +68 TResult3DLoader.Load 01330062 +042 Plaxis3DOutput.exe DataLoader 519 +2 TDataLoader3D.Read3DResults 01330b2b +2ab Plaxis3DOutput.exe DataLoader 669 +46 TDataLoader3DCalculationResults.LoadData 01330774 +064 Plaxis3DOutput.exe DataLoader 605 +8 TDataLoader3DCalculationResults.Load 01c2ec63 +083 Plaxis3DOutput.exe OutputProjectManager 1145 +10 TOutputProjectManager.InitializeDataModel 01c2c559 +319 Plaxis3DOutput.exe OutputProjectManager 602 +58 TOutputProjectManager.InitializeProject 01baa9c6 +186 Plaxis3DOutput.exe FrmOutputProjectEnvironment 1345 +20 TFnsOutMainForm.OpenProjectManager 01ba9ee3 +1d3 Plaxis3DOutput.exe FrmOutputProjectEnvironment 1162 +22 TFnsOutMainForm.OpenProjectFromInput 01ba8815 +045 Plaxis3DOutput.exe FrmOutputProjectEnvironment 628 +5 TFnsOutMainForm.InputMessage 011104a3 +0c3 Plaxis3DOutput.exe OutputCommunication 349 +18 TOutputCommunicator.TestCommunicationData 011103b2 +032 Plaxis3DOutput.exe OutputCommunication 320 +10 TOutputCommunicator.CheckCommunication 007869f0 +020 Plaxis3DOutput.exe Vcl.ExtCtrls TTimer.Timer 00786806 +036 Plaxis3DOutput.exe Vcl.ExtCtrls TTimer.WndProc 005daa13 +023 Plaxis3DOutput.exe System.Classes StdWndProc 7ff93ab3 +1ed USER32.dll DispatchMessageW 0085111f +12f Plaxis3DOutput.exe Vcl.Forms TApplication.ProcessMessage 00851193 +013 Plaxis3DOutput.exe Vcl.Forms TApplication.HandleMessage 0085162f +0ef Plaxis3DOutput.exe Vcl.Forms TApplication.Run 01e7d335 +395 Plaxis3DOutput.exe Output 1134 +108 initialization 7ff93970 +00e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +01b ntdll.dll RtlUserThreadStart thread $86c: 7ff93970 +0e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +1b ntdll.dll RtlUserThreadStart thread $53b0: 7ff93970 +0e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +1b ntdll.dll RtlUserThreadStart thread $486c: 7ff93970 +0e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +1b ntdll.dll RtlUserThreadStart thread $5080: <priority:1> 7ff93970 +0e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +1b ntdll.dll RtlUserThreadStart thread $4168: 7ff93879 +8c KERNELBASE.dll WaitForSingleObjectEx thread $5f6c: 7ff93879 +8c KERNELBASE.dll WaitForSingleObjectEx thread $5df8: 7ff93ab4 +97 USER32.dll MsgWaitForMultipleObjectsEx 7ff93ab4 +3e USER32.dll MsgWaitForMultipleObjects 004fd5b9 +49 Plaxis3DOutput.exe madExcept ThreadExceptFrame 7ff93970 +0e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +1b ntdll.dll RtlUserThreadStart thread $589c: 7ff93879 +8c KERNELBASE.dll WaitForSingleObjectEx 01a3059b +6b Plaxis3DOutput.exe MonitorTimer 116 +16 TMonitorTimer.Run 01a30428 +08 Plaxis3DOutput.exe MonitorTimer 81 +0 TMonitorTimer.Start$2$ActRec.$0$Body 005d249f +0f Plaxis3DOutput.exe System.Classes TAnonymousThread.Execute 005d4bc0 +40 Plaxis3DOutput.exe System.Classes ThreadProc 00411f88 +38 Plaxis3DOutput.exe System ThreadWrapper 7ff93970 +0e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +1b ntdll.dll RtlUserThreadStart thread $4d30: 7ff93879 +8c KERNELBASE.dll WaitForSingleObjectEx 7ff93970 +0e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +1b ntdll.dll RtlUserThreadStart thread $51ec: 7ff9387a +100 KERNELBASE.dll WaitForMultipleObjectsEx 7ff9387a +009 KERNELBASE.dll WaitForMultipleObjects 7ff93970 +00e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +01b ntdll.dll RtlUserThreadStart thread $5dfc: 7ff93879 +9a KERNELBASE.dll SleepEx 7ff93970 +0e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +1b ntdll.dll RtlUserThreadStart thread $3424: 7ff93ab4 +97 USER32.dll MsgWaitForMultipleObjectsEx 7ff93ab4 +3e USER32.dll MsgWaitForMultipleObjects 7ff93970 +0e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +1b ntdll.dll RtlUserThreadStart thread $1bc0: 7ff93970 +0e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +1b ntdll.dll RtlUserThreadStart thread $50b0: 7ff93970 +0e KERNEL32.DLL BaseThreadInitThunk 7ff93b6a +1b ntdll.dll RtlUserThreadStart cpu registers: rax = 0000000000000000 rbx = 000000001978f880 rcx = 000000001976a780 rdx = 0000000000000000 rsi = 00000000029bcaa0 rdi = 000000001976a7b8 rip = 0000000000e9ce17 rsp = 00000000029bca60 rbp = 00000000029bca60 r8 = 000000000cc56428 r9 = 000000001b68fdd0 r10 = 0000000000000000 r11 = 0000000000000001 r12 = 0000000000000113 r13 = 0000000000000d01 r14 = 0000000000000680 r15 = 0000000000000000 stack dump: 029bca60 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 029bca70 00 00 00 00 00 00 00 00 - 3d f3 40 00 00 00 00 00 ........=.@..... 029bca80 e0 03 00 00 0b 02 00 00 - 38 02 00 00 81 01 00 00 ........8....... 029bca90 38 02 81 01 00 00 00 00 - fe ff ff ff ff ff ff ff 8............... 029bcaa0 f0 c1 f4 06 00 00 00 00 - 17 5f 6a 00 00 00 00 00 ........._j..... 029bcab0 b0 c0 5a 05 00 00 00 00 - 00 00 9b 02 00 00 00 00 ..Z............. 029bcac0 b0 c0 5a 05 00 00 00 00 - b8 2c 85 00 00 00 00 00 ..Z......,...... 029bcad0 e0 03 00 00 0b 02 00 00 - 38 02 00 00 81 01 00 00 ........8....... 029bcae0 70 60 10 00 00 00 00 00 - f0 c1 f4 06 00 00 00 00 p`.............. 029bcaf0 e0 ce 9b 02 00 00 00 00 - 10 60 00 80 00 00 00 00 .........`...... 029bcb00 74 10 05 00 00 00 00 00 - 00 00 00 00 00 00 00 00 t............... 029bcb10 20 cb 9b 02 00 00 00 00 - 31 f4 40 00 00 00 00 00 .......1.@..... 029bcb20 38 02 81 01 00 00 00 00 - 00 00 00 00 00 00 00 00 8............... 029bcb30 e2 6a 44 2f 99 2b 00 00 - 73 93 64 02 00 00 00 00 .jD/.+..s.d..... 029bcb40 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 029bcb50 00 40 26 00 00 00 00 00 - 00 00 03 00 00 00 00 00 .@&............. 029bcb60 68 cd 9b 02 00 00 00 00 - 00 00 00 00 00 00 00 00 h............... 029bcb70 f8 cb 9b 02 00 00 00 00 - 60 13 ba 3a f9 7f 00 00 ........`..:.... 029bcb80 ef c0 00 00 00 00 00 00 - 74 10 05 00 00 00 00 00 ........t....... 029bcb90 ef c0 00 00 00 00 00 00 - 80 14 65 02 00 00 00 00 ..........e.....
Hi,
I tried to send the bug report to PLAXIS but the mailbox is not maintained any more.
Please kindly see the attached bug report for the error "Failed to load project in Output".
I find this happens when I introduce connections between plates. The stage converges but the output cannot be loaded.
If I remove the connections, the error is resolved.
Thank you
Dear Huu Huyen Tran Tran,
Sorry to see that you encountered a bug with PLAXIS 3D. In order to be able to assist you with your project and identifying the reason for the problem you experience, please submit a service request.
Then, one of our support engineers can help you in detail: https://apps.bentley.com/srmanager/ProductSupport