Problem with the license from Plaxis 2D and 3D

I was granted an access on both the Plaxis "FEM" 2D and 3D in the Bentley System, but cannot find both software in download section in the Bentley student server (the screenshot has been attached to this post). Only Plaxis 2D and 3D "LE" is found in the installation portal. Which department from Bentley should I contact to solve this problem?