Dear Bentley Support Team,
Please find in attached file :
The displacement (ux, uy) of 2 points on the existing track (C and D) has been calculated and controlled.
In comparison between (ux, uy) calculated with the deactivation of 2 anchor lines per phases and (ux, uy) calculated with the deactivation of 2 anchor lines at the same time, we have noticed an important difference (cf. ux-uy comparison). Do you know the reason of this difference ?
Please let me know if you need any further information (plaxis folder calculation,..)
Thank you in advance for your feedback.
Best wishes,
Hang Nguyen
PDFPDF
Dear Hang,
In order to be able to assist you with your project and identifying the reason for the problem you experience, please submit a service request.
Then, one of our support engineers can help you in detail: https://apps.bentley.com/srmanager/ProductSupport
Dear Stefanos,
I've tried to submit a service request but I received a message of Error TXH 1138 :
Could you please show me how can I send my request?
Thank you in advance.
According to the error you get, you need to come in touch with your administrator.
To find your Account Administrator you can select "How are you CONNECTED" on the Welcome Banner in the CONNECT Center. For instructions see: https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/23738/connect-center-overview