This article does not concern the PLAXIS CONNECT Editions released.
All dongle/hardware lock (HWL) based versions of PLAXIS 2D/3D are treated as "V8i SELECTseries 10" according to Bentley's Support Policy. This means that Bentley will discontinue support for hardware lock based versions of PLAXIS after December 31, 2021. This includes PLAXIS 2D 2019 and older, and PLAXIS 3D 2018 and older.
To see the benefits of the latest versions and how to get the latest version, please see PLAXIS CONNECT Edition: upgrade from Hardware lock to Flexible licensing
The program responds that my drivers are out of date, but I have a newer version installed. What now?
Sometimes when updating the CodeMeter USB drivers, the old drivers cannot be removed. This can cause driver conflicts on your system for the CodeMeter drivers. This error occurs when the CodeMeter uninstaller is not able to stop the current running CodeMeter Service.
It is possible to fix this, but it needs to be done manually.
Please follow these steps:
Now you should have installed the latest drivers correctly and you should be able to use PLAXIS.
In case of any questions, please consult your IT-department to help with your current computer configuration.