Program responds that drivers are out of date, but I have a newer version installed


ApplicationPLAXIS 2D
PLAXIS 3D
VersionPLAXIS 2D 2010
PLAXIS 3D
Date created30 May 2011
Date modified05 October 2021

Problem description

This article does not concern the PLAXIS CONNECT Editions released.

All dongle/hardware lock (HWL) based versions of PLAXIS 2D/3D are treated as "V8i SELECTseries 10" according to Bentley's Support Policy. This means that Bentley will discontinue support for hardware lock based versions of PLAXIS after December 31, 2021. This includes PLAXIS 2D 2019 and older, and PLAXIS 3D 2018 and older.

To see the benefits of the latest versions and how to get the latest version, please see PLAXIS CONNECT Edition: upgrade from Hardware lock to Flexible licensing

The program responds that my drivers are out of date, but I have a newer version installed. What now?

Sometimes when updating the CodeMeter USB drivers, the old drivers cannot be removed. This can cause driver conflicts on your system for the CodeMeter drivers. This error occurs when the CodeMeter uninstaller is not able to stop the current running CodeMeter Service.

It is possible to fix this, but it needs to be done manually.

Solution

Please follow these steps:

  1. Remove the grey CodeMeter USB stick from the computer
  2. Restart your computer
  3. After rebooting, open the task manager and select Processes
  4. Check if the processes called 'codemeter.exe' and/or 'codemetercc.exe' are running
  5. If one of these is running, please stop these processes.
  6. Go to the Add/Remove programs option in the Control Panel
  7. Remove all CodeMeter programs
  8. Now obtain the latest CodeMeter drivers from the download page and install these.

Now you should have installed the latest drivers correctly and you should be able to use PLAXIS.

In case of any questions, please consult your IT-department to help with your current computer configuration.