How to receive Technical Support


ApplicationAll supported Bentley applications
VersionAll supported Bentley versions
Date created12 November 2021
Date modified4 May 2023

When using any Bentley software, our support teams are ready to assist you when you need our help.

To reach the support teams, you can open a Case using our online platform. After that, we will process it and connect you with the support expert to help you further with your request.

You can also navigate to Bentley's Support page for more information.

Cases

You can submit all your support questions via Bentley’s Customer Service Portal (ServiceNow).

You can select Open a Case by selecting the relevant option on the main page:

Picture 1. Customer Service Portal overview

You can directly follow the progress of any of your existing Cases by selecting the View My Cases option.

Contact by phone (toll-free number)

If you want to contact Bentley support services directly via the phone, in order to solve urgent issues, we are happy to help.
You can find an overview of our contact numbers below:

Note that you can always navigate to the Bentley Cloud Services portal, locate the My Services section at the very bottom and choose Support Contact Information tile from the available options.
If your login profile is associated with an account that has a SELECT contract with Bentley, a web page will appear with the support numbers for several countries.

Picture 2. Support Contact Information tile in Bentley Cloud Services portal

Bentley Emails

All Bentley support teams communicate via emails from either support@bentley.com for product support issues or bac@bentley.com for licensing and contract issues.

The steps to ensure proper routing and handling of your queries are mentioned in detail in the article Working with Bentley Support Emails.

After you opened a new Case, we will send out an email confirmation with the Case ID, which should appear in your email Inbox.
In some cases, we see that these emails do not arrive, mostly because email/spam systems filter out our emails. In these cases, our Case reply probably lands in your spam folder or in a non-priority or Promotion Inbox folder.

For these cases, it is best to check with your IT department to ensure that the Bentley emails (support@bentley.com and bac@bentley.com) are whitelisted.

More information on how to whitelist an email address is included in the article How to whitelist an email address.

Support for Your Bentley Software

For more information on the supported versions and license types, you can follow the links below:

Useful links