If gINT does not start when you click on the start icon or .exe

gINT has had the reproducible issue above when running on some Windows 10 versions. Often, the splash screen appears and then gINT closes. It does not proceed to the product.

We believe it is caused by specific versions of Windows 10 and an update from April 2019. We are currently working with Microsoft for a resolution to this issue.

Workaround:

The current workaround is to run gINT in compatibility mode.

Microsoft posted directions here.

We have created a short video to help users here.

Please include the Windows 10 version you are using.  If you do not know which version of Windows 10 you are using, you can read directions here to assist you.

 

Windows Versions known so far for the issue to occur:

Windows Version

Windows 10 version 1809

Windows 10 version 1803