• Supported Platforms Announcement: AutoCAD Civil 3D

    We are pleased to announce the release of the Civil 3D Extension for AutoCAD Civil 3D 2022.  Versions 2017 and 2018  will be removed from the Launcher, as they are no more supported by Autodesk. If you are upgrading or renewing AutoCAD licenses, please note we do not support AutoCAD Civil 3D versions prior to 2019.

  • Coffee Corner: Geotechnical Information - The Business Case to Adopt OpenGround Cloud

    Title: Coffee Corner: Geotechnical Information - The Business Case to Adopt OpenGround Cloud
    Presenters: Katie Aguilar, Senior Application Engineer - Geotechnical, Bentley Systems Inc.
    Date/Time: 07 July 2021 at 9:00 A.M EDT and 05:00 P.M. EDT

    Register Now!

    Mark your calendar and make plans to attend this Geotechnical Information Coffee Corner where you will learn more about OpenGround Cloud – not just a new software which…

  • Preparing for OpenGround Azure Migration

    OpenGround will be migrated to Microsoft Azure (starting end of July 2021), offering users an improved level of service, experience and more scalable solution. This article contains information about the new environment and how to arrange a smooth migration.

    The Environment:

    The OpenGround Regions will remain unchanged as London (UK) and Virginia (USA). There is no change in the Service Level Agreement and the service…

  • OpenGround Standard Components Now Available on Component Center

    The OpenGround Support team and have been hard at work over the last few months to source all of the default components that have been created so that we can make these available to all of our OpenGround users.

    Access to the Component Center is available for all Bentley CONNECT users who have been given the Component Center Read access under the Bentley Cloud Services access and permissions portal. If you do not have…

  • OpenGround Coffee Corners Start on 2nd June

    Exciting news! Starting in June, Bentley is pleased to launch new programs to help you develop your skills and the value of your Bentley software. The technology presentations known as Special Interest Groups (SIGs) become a part of the new Coffee Corner webinar platform. You can expect Coffee Corners to be more focused with shorter presentations, more interactive with time for discussion, and more applicable to cover…

  • CMW Geosciences and Microsoft join us with Infrastructure Thought Leaders Series: Data Integrity Ground to Cloud

    Learn how engineers are integrating cloud technology to leverage geotechnical data from mobile collection to subsurface digital twins.

    11.30 am - 1 pm (Australian Eastern Standard) 27th May 2021 

    Data. We all need it and there are certainly many challenges to ensuring you have it at the right time in the right place.

    This session explores new cloud technology available to drive efficiency and improve ROI on geotechnical…

  • SIG Workshop: Geotechnical Information – OpenGround Cloud End User Tips for Adopting New Technology

    Title: SIG Workshop: Geotechnical Information – OpenGround Cloud End User Tips for Adopting New Technology
    Host/Presenters: Katie Aguilar, Senior Application, Engineer, Geotechnical Bentley Systems, Inc.
    Date/Time: April 07, 2021 at 09:00 A.M. EDT or 05:00 P.M. EDT

    Register for the April 7 SIG (09:00 AM or 05:00 PM EDT)

    This Geotechnical Information Special Interest Group virtual workshop takes a look at, once you…

  • OpenGround Cloud Data Collector CONNECT Edition Update 1 has been released!

    New version of OpenGround Cloud Data Collector ( is now available!

    What's New:

    • Ability to customize the Location Details
    • Bug fixes
  • OpenGround Cloud and HoleBASE CONNECT Edition Database Model Upgrades

    This article details the planned changes to provide support for AGS 4.0.4 and enable further standardization. It applies to HoleBASE and OpenGround Cloud.  The main focus of this release is to increase compatibility with the UK AGS 4.0.4 data standard while maintaining our core concepts of a standardized data model and minimizing any disruption and inconvenience for all of our users. This upgrade is currently planned…
  • Year In Infrastructure Conference 2020 - Top 5 Geotechnical Data Highlights

    I hope you enjoyed the Geotechnical Information Management’s team content at the Year In Infrastructure conference this year. Don’t worry if you missed anything - everything is available to watch on-demand. I’ve included my personal highlights and links below to help you decide where to start
  • New OpenGround Cloud forum is open for Questions (and answers)

    Asking questions and finding answers about OpenGround Cloud got easier today as the platform now has its own forum.  Everyone can view existing questions and answers on the forum and you can log in with your Bentley User Credentials to ask a question or reply to others.

    The new forum is the first step in making the OpenGround Cloud community more useful and easier to use for you.  The idea was suggested by Devin in a forum…

  • OpenGround Cloud Data Collector Released on Google Play Store

    The OpenGround product team is proud to announce release of the Android application, Data Collector.

    Data Collector is an integrated tablet optimized data capture solution for OpenGround Cloud, Bentley’s secure, cloud-based, collaboration platform for geotechnical data management.

    Geotechnical professionals frequently encounter the time consuming and error-prone process of transcribing pen-and-paper field logs…

  • Increase the Value of your Geotechnical Data with Bentley’s OpenGround Cloud

    Data Integrity Ground to Cloud with Geotechnical Information Management

    The need for accessible and reliable geotechnical data is increasing.  Better decision-making requires better data, and better data requires effective information management.

    “By being more informed, geotechnical engineering illustrates how advanced technology has exponentially improved the sophistication, reliability, and accessibility of data and…

  • Supported Platforms Announcement: AutoCAD Civil 3D

    With the introduction of the Civil 3D Extension for AutoCAD Civil 3D 2021, scheduled for release Q4 2020, support for 2017 and 2018 versions will end 1st October 2020. If you are upgrading or renewing AutoCAD licenses, please know we do not plan to support AutoCAD Civil 3D versions prior to 2019.

    Full Support: from Q4 2020

    OpenGround Cloud

    • OpenGround Cloud Civil 3D Extension 2021 (currently in development)
    • OpenGround…
  • Retirement of Keynetix Support Suite and Migration over to Bentley Connect Center

    Update : 29th June 2020

    The migration over to the Bentley CONNECT Center for all Keynetix and OpenGround software is now complete and as a result no new tickets will be picked up on via the legacy Keynetix support system (keynetix.kayako.com).

    New service requests should be logged via the CONNECT Centre. Any open tickets currently logged on the Keynetix support system will still be dealt with via the legacy system until…

  • gINT CONNECT Edition Update 2 v. has been released!

    We are pleased to announce the release of gINT CONNECT Edition Update 2 version This release fixes some high-priority issues and enhancements. It is available for download from https://select.bentley.com/FulfillmentCenter/

    What's New: 

    • Integrate CONNECT Advisor for quick access to training, videos and webinars. 
    • ProjectWise Integration: add support of IMS connection type.
    • Defects fixed.
  • Working from Home with Keynetix Products

    In these challenging times when COVID-19 is imposing significant disruptions to day to day activities and affecting normal business flow of our much-valued users and employees, we at Bentley are mindfully committed to ensuring a smooth transition of work ...
  • gINT Collector Trial

      Step 1 – Please read below and watch our video

      Step 2 – Download our gINT Administrator from our Software Fulfillment Center.

      Step 3 – Download gINT Collect APP on Google Play 

    gINT Collector is our mobile app for subsurface investigation digital data collection. This can be any type of subsurface investigation where field personnel collect data and your organization uses gINT to manage your data and…

  • Fix for Query Error 3340 Released By Microsoft

    The following Link to Microsoft has the Patch that fixes QUERY Errors and Library entity issues on gINT files.
    We have already verified installing KB2986256 fixes the issue
    They have also included the Patch in Dec 10 updates (see Microsoft Link for Specifics). If you are still seeing the issue you can install the individual KB Mentioned above from the link KB2986256.
  • Introduction to OpenGround Cloud

    The Bentley Geotechnical Information Management Team (formerly Keynetix and gINT teams) have now completed an intense six month period of integration and we have been working hard on unification to a single team.  We’ve now integrated Keynetix products into the Bentley back-office systems.  Best of all, we’ve formulated the exciting future roadmap for our users.

    We announced the OpenGround Cloud product at the…

  • If gINT does not start when you click on the start icon or .exe

    gINT has had the reproducible issue above when running on some Windows 10 versions. Often, the splash screen appears and then gINT closes. It does not proceed to the product.

    We believe it is caused by specific versions of Windows 10 and an update from April 2019. We are currently working with Microsoft for a resolution to this issue.


    The current workaround is to run gINT in compatibility mode.

    Microsoft posted…

  • gINT CONNECT Edition has been posted to Select Services

    We are pleased to announce the release of gINT CONNECT Edition version This release fixes some high-priority issues and enhancements. It is available for download from https://select.bentley.com/FulfillmentCenter/

    What's New: 

    •Changes to gINT Database Engine. See the associated post Database Engine Changes for more details. 

    •Standard AGS files no longer give errors. 

    •Fixed an error in Scripting…

  • Database Engine Changes to gINT CONNECT version 10.01

    The database engine used in gINT was changed in Version 10.1. This change will apply to future releases of gINT. Previous versions of gINT use the JET Database Engine (DAO360.dll), version 10.01 uses the Access Database Engine (ACEDAO.dll). Both technologies support Database Access Objects (DAO).

    This document summarizes changes and possible issues users may encounter with these changes.

    Changes to the Installer/gINT…
  • Fix for gINT Users affected by the January 8 Microsoft Patch has been released

    Dear gINT Users,

    Today, Microsoft has released a fix for those users who were affected by the January 8 Patch that caused issues opening gINT databases as noted in previous blogs.

    Below is a table with KB#, targeted OS, and a link to the update from Microsoft.

    Thank you for your patience in this matter.

    If you have additional questions, or continue to have issues, please reach out to us.



    OS Tar…
  • An update for gINT Users affected by the January 8 Microsoft patch

    Dear gINT Users, 

    It has been awhile since my last post updating you. 

    As I have stated, Bentley has been working closely with Microsoft on this issue. That has not changed. 

    Since our my last post, the root cause has been identified,  a proper fix implemented, and initial testing have proved successful. 

    Bentley and Microsoft will continue to test this fix, and a fix should be available shortly.

    Please continue to watch this…