disappearing logo

There are 5 computers in my office that have gINT installed. Three of the computers have no issues. The other 2 won't show the company logo on any of the logs. We regularly use 3 different library files and this happens in all 3 libraries, but only on these 2 computers.

If these users log into one of the unaffected computers, the logos are there.

My computer is not affected by this issue.