We can't get our geotechnicalfunctions.dll add in to load or stay loaded when excel starts up. We are currenlty running 64-bit Excel
From Microsoft: for an add-in to work with the 64-bit version of Office , it needs to be recompiled by the developer specifically for the 64-bit version of Office
Have you tested the compatibility with 64-bit M365 apps?
Are any other users having this same issue and if so, what was the fix.
we have tried installing the latest version of KeyLAB, but the .dll still will not load
Wasn't there a meeting booked to look at this issue with development? We have not had anyone else report this issue
We didn't set a meeting up yet - we were trying to get all the common fixes done first (uninstalling, reinstalling, etc) before.
That way, i eliminate the time consuming loop between my IT org and your developers.
I know that my IT ppl are going to ask if the application has been tested for compatibility with 64-bit M365 Office products. Has keyLAB been tested for compatibility with Excel 64-bit version in M365?
Yes this has been tested and is compatible. Please see the article below
thank you for the update and the article. I'll pass this onto ACE-IT