https://communities.bentley.com/products/geotechnical1/f/openground-forum/208111/open-ground-cloud-launchusing OpenGround Cloud Launcher can login and screen states &quot;authorising&quot; but app fails to run - screen flashes but app does not appear and splash screen &quot;authorising&quot; disappears added %programdata%\Keynetix.Cloud\HoleBASE to path any assistance appreciateden-USTelligent Community 12https://communities.bentley.com/thread/628308?ContentTypeID=1Fri, 08 Jan 2021 09:14:35 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:095d6522-0993-4490-b802-502bcd674c93Melanie Towler<p>Hi Paul</p> <p>Can you check if there are any Windows updates that need installing.&nbsp; Delete any files in this location:&nbsp;<span class="TextRun BCX0 SCXO210252565" lang="EN-GB"><span class="NormalTextRun BCX0 SCXO210252565">C:\ProgramData\Keynetix.Cloud\HoleBASE\ServiceCache</span></span><span class="EOP BCX0 SCXO210252565">&nbsp;and make sure you have full security roles assigned to the OpenGround.config file in folder:&nbsp;C:\ProgramData\Bentley\OpenGround</span></p> <p><span class="EOP BCX0 SCXO210252565">Let me know if this helps</span></p><div style="clear:both;"></div>