Problem using OpenGround Collector

RE: Problem using OpenGround Collector

Jesse Greenwald — Mon, 12 Sep 2022 18:12:03 GMT

Hi Norbert, That doesn't sound like proper behavior. Can you please file a Service Request, and the team can look further into what might be happening.

RE: Problem using OpenGround Collector

Norbert Iari — Mon, 12 Sep 2022 17:51:17 GMT

Hi Jesse, I am the colleague John is referring to. In regards to the first problem - when I click the cloud button there is an error message that shows up (see image 1). If I click "ok" the screen proceeds to say- "there are currently no downloaded data entry profiles" (see image 2). For the second problem - when I attempt to log in under my account the permissions screen, which asks you to agree to Bentley System's terms of service, indicates the "OG Cloud Data Collector is requesting access to the following information on behalf of John". When I click agree - it boots me into his account. It may be that his log in credentials are stored in the tablet, but how would I go about changing this? Seems as though anyone who attempts to log in "under another account" would automatically be booted into John's account.

RE: Problem using OpenGround Collector

Jesse Greenwald — Fri, 09 Sep 2022 23:22:29 GMT

Hi John, for the first problem, what happens when you click that cloud button at the bottom of the screen? It should let you download a profile and then enter data.

For the second problem, are your credentials stored in the tablet/browser? If so, your colleague would be able to (accidentally) sign-in as you. When you sign-in, before you get to the step in the screenshot, there should be a step to select the account to sign in with. At that point your colleague should select "Use another account" and enter their credentials. That would be the first thing to try/confirm the colleague is doing. If that's not the issue, please let us know.