OG Cloud Launcher License Issue

We have a new user who is receiving a licensing error when trying to open the Launcher. The error message is the same as discussed in this article: The OpenGround Launcher says "no licenses are available" - OpenGround Wiki - OpenGround | gINT | Keynetix - Bentley Communities

We have set this user up in the same way we have done for all other users, and this is the first time we have had this occur. We are not using named user licenses.

Parents
  • Timothy, make sure of the following:

    1) the new user is added to the user management of Bentley by the admin.

    2) if this user also has been added to their cloud database.  If so, make sure the email id's on the cloud matches with Bentley's.

    3) If the user is not added to their cloud then they need to add them.  For this they need to reach out to their Cloud admin and have then log into OG Pro, and add this new user with email id matching with Bentley's.

Reply
  • Timothy, make sure of the following:

    1) the new user is added to the user management of Bentley by the admin.

    2) if this user also has been added to their cloud database.  If so, make sure the email id's on the cloud matches with Bentley's.

    3) If the user is not added to their cloud then they need to add them.  For this they need to reach out to their Cloud admin and have then log into OG Pro, and add this new user with email id matching with Bentley's.

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