Log pdf preview has blank spots

RE: Log pdf preview has blank spots

Joseph Ang — Fri, 20 Jan 2023 17:42:26 GMT

No problem! I forgot to note that I am also on Windows 10, but still have the issue.

RE: Log pdf preview has blank spots

Devin Roth — Fri, 20 Jan 2023 17:27:36 GMT

Thanks for the assist Joseph!

I can't confirm myself since I'm not seeing the issue on Windows 10. Other users tell me the issue doesn't happen if you actually print to PDF, only in preview.

RE: Log pdf preview has blank spots

Joseph Ang — Fri, 20 Jan 2023 15:37:37 GMT

This occurs in all programs, Data Entry, Professional, and Template Studio. This has been happening for me for the entirety of my time working on OpenGround since last October.

Zooming in and out does not fix it. The problem does not transfer to the PDF, if the QuickLog is saved to PDF.

RE: Log pdf preview has blank spots

Martyn Collis — Fri, 20 Jan 2023 10:52:13 GMT

Hi, I've been investigating this and some other similar issues. Can you see if zooming in and out on the preview fixes the preview? Can you also confirm if it happens in the PDF output?

Is this just in PRO or in TS as well?

Thanks

Martyn

RE: Log pdf preview has blank spots

Joseph Ang — Thu, 19 Jan 2023 15:54:38 GMT

This is an issue for me as well, but it only appears on the QuickLog. Once you print to PDF do the white spots still appear?

Martyn Collis Here's a screenshot. Sometimes it's worse, sometimes it's better

RE: Log pdf preview has blank spots

Devin Roth — Tue, 17 Jan 2023 17:17:16 GMT

Unfortunately I can't publicly share the log at this time, but I posted a screenshot with a service request.

Imagine small white leopard spots all overlaying the pdf.

RE: Log pdf preview has blank spots

Martyn Collis — Tue, 17 Jan 2023 10:14:32 GMT

Hi Devin, can you add a screenshot of the issue showing the problem on the PDF?

Thanks

Martyn