We have a user who cannot seem to connect to the project manager interface through the Civil 3D extension. He has access to the OpenGround ribbon within Civil 3D. When "Connect' is clicked, an authenticating window appears for a brief moment and then disappears. He has all the same updates as I do and yet I have no issues. We have tried the BlueBeam uninstall/reinstall approach with no luck. We also elevated him to an Openground Adminstrator to see if that did anything, but no change. I do recall that I used to be able to give users access rights to the various OpenGround applications through the old Admin Portal, but that is no longer an option, so I don't know how to check that. We are still running on the older licensing system that uses floating cloud licenses (not the Virtuoso licenses). Should we try uninstalling/reinstalling Civil 3D?
Martyn - None of these seemed to work for us. Our IT department has tried everything we can think of so I will submit a formal service request with Bentley to see if we might be missing something.
Hi Tim,
Can you try the fix from the article below but remove the Civils Ext token as well. Error 'unable to retrieve App details from server' - OpenGround Wiki - OpenGround | gINT | Keynetix - Bentley CommunitiesThis will get the user then to fully re-authenticate when they run Civils from the Launcher. You can also try changing the default browser on the problem PC. When Civils Ext tries to Authenticate it should open a browser. It sounds like that may not be happening.
Also check what version of the Launcher you are using and make sure its the latest version from software downloads.
Martyn
Hi Melanie - So, we've tried everything we can think of, including your suggestion above. We even uninstalled and reinstalled Civil 3D.
Hi Tim
Open the Control Panel>Program and Features, scroll down to OpenGround Civils Ext, right click this option and Uninstall
Refresh the Launcher, you will now see the option to re-install the Civils Ext
Kind regards
Mel
How do I uninstall the Civils extension? Is there a way to do that from the Launcher?