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OpenGround | gINT | Keynetix
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Troubleshooting
Data Collector
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openground cloud
openground data collector
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Collect logs from Tablet
Stephen Evason
I f OpenGround data collector app crashes or gives errors, you can get the error logs and send these error log files to support. First of all you need to go to: My Files > Select the 3 dots for Settings > Scroll down and tick the option for "Show…
over 1 year ago
OpenGround | gINT | Keynetix
OpenGround Wiki
A license for OpenGround Cloud is no-longer available message when running Professional
Martyn Collis
When opening the OpenGround Professional, a message appears "A license for OpenGround Cloud is no-longer available" Check the user does not have an expiry date within Professional that has expired. Select, 'Manage Users', right click on the users…
over 1 year ago
OpenGround | gINT | Keynetix
OpenGround Wiki
Project not on the downloadable list in Data Collector
Marie-Claude Dubé
In order to run efficiently, the Data Collector does not show the whole project list. It shows the projects that the user has access to and fit one of the following criteria:- 1) Is set as a Current Project for the User. 2) Has the "Active for Field…
over 1 year ago
OpenGround | gINT | Keynetix
OpenGround Wiki
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