How To Contact Support

Support

If you have a problem with the software then please log a support ticket using the Product Support page - please select the relevant product in the product dropdown list as this will ensure that the ticket gets assigned to the correct team and will speed up your response.

To enable for us to support you as best as possible, please ensure that you include all of the following in your request;

• As much information as possible on the issue that occurred or anything that helps provide context to your question.
• Any relevant error logs from the date that the issue occurred. Information on this can be found here.
• Any example data that can be used to repeat the issue.
• Information on the Cloud database that you are connecting to.
• Anything else that you think may help us to understand and resolve your issue faster.

Also, after a ticket is filed in and you have started engaging with the support team, if you are expecting feedback and do not get anything; please check your junk emails inbox as some systems may flag emails originating from the Bentley support team.