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OpenGround Wiki Unable to download Apps through the Launcher
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     Questions about this article, topic, or product? Click here. 

    Unable to download Apps through the Launcher

    This could be caused by user rights and access to the apps.


    Please go to: https://connect.bentley.com/?showAdmin=true if this page is blank, then you are not registered on the system correctly and need your site administrator, to review your details. 
    Please see the link below on how to find your administrator

    https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/52644/how-do-i-find-my-administrator

    If you already have an account, there may be some missing details that are preventing you gaining access to the apps.  In particular, a region must be set with your account.  Again your administrator can check this, details can be found in the below article

    https://communities.bentley.com/communities/other_communities/licensing_cloud_and_web_services/w/wiki/38139/changing-user-s-entitlement-country

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    • Melanie Towler Created by Bentley Colleague Melanie Towler
    • When: Thu, May 13 2021 2:41 AM
    • Roger Chandler Last revision by Bentley Colleague Roger Chandler
    • When: Tue, Aug 10 2021 6:53 AM
    • Revisions: 3
    • Comments: 0
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