Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
OpenGround | gINT | Keynetix
  • Product Communities
OpenGround | gINT | Keynetix
OpenGround Wiki Installing Launcher asks for a restart then nothing happens
    • Sign In
    • -OpenGround Wiki
      • -Applications
        • +Admin Portal
        • +Civil 3D Extension
        • +Data Collector
        • +Data Entry Module
        • +Excel Extension
        • -Launcher
          • Launcher Release Notes
          • Launcher How Tos
          • -Launcher FAQ's and Troubleshooting
            • A license for OpenGround Cloud is no-longer available message when running Professional
            • Error 'unable to retrieve App details from server'
            • I can log into the OpenGround Launcher but cannot see the Cloud Instance in the dropdown list
            • I Cannot see OpenGround Products on the Bentley Software Download Page
            • Installing Launcher asks for a restart then nothing happens
            • Launcher has stopped working after recent upgrade
            • +Launcher Installation and Connected Apps Download Guide
            • OpenGround Proxy Exception List
            • Restarting the OpenGround Launcher Service
            • The Cloud database you need to access isn't listed in the Launcher
            • The OpenGround Launcher says "no licenses are available"
            • Unable to download Apps through the Launcher
            • +Upgrading to OpenGround Cloud from Keynetix.cloud
            • User Authentication gets stuck in a loop using Firefox
        • +Power BI Connector
        • +Professional
        • +Template Studio
        • +Upload Portal
        • +Web API and Task Service
        • +Web Portal
      • +Guides and Learning
      • OpenGround Supported Platforms
      • +How To Contact Support
      • Component Center
      • Events
      • Training Guides
      • +Developer Resources

     
     Questions about this article, topic, or product? Click here. 

    Installing Launcher asks for a restart then nothing happens

    If the OpenGround Launcher asks for a restart and then after the restart the Launcher is not installed and there is no prompt to continue the install it is possible you need to install Windows Updates.

    To Check the Windows Version number follow the steps below.

    1. Right Click on the Windows Start Menu and Select "System".
    2. Under the section for "Windows Specifications" check the "Version"
    3. If your version is 1803 or less then you will need to install windows updates by following the additional steps below

    Installing Windows Updates

    1. In the Windows Search bar enter "Check for Updates" and select this option from the list
    2. Click the "Check for Updates" Button
    3. IMPORTANT:  Also click the link below the "Check for Updates" Button which says "Check Online for updates from Microsoft Update"
    4. After installing updates, restart your machine and check your Windows version number using the steps above.
    5. Reinstall the OpenGround Launcher



    • Share
    • History
    • More
    • Cancel
    • Roger Chandler Created by Bentley Colleague Roger Chandler
    • When: Thu, Aug 5 2021 6:24 AM
    • Revisions: 1
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies