gINT | Keynetix Wiki Turn on Error Logging for the gINT for ArcGIS Toolbar

Turn on Error Logging for the gINT for ArcGIS Toolbar


	Applies To

	Product(s):	gINT Logs, gINT Professional, gINT Professional Plus
	Version(s):	N/A
	Environment:	N/A
	Area:	Utilities
	Subarea:	gINT for ArcGIS Toolbar
	Original Author:	Kathleen Holcomb, Bentley Technical Support Group

Background

In order to troubleshoot a problem with the gINT for ArcGIS Toolbar, Technical Support may ask for an error log.

With ArcMap closed, create a file called rundebug.txt. In Windows Vista, 7 and 8, put it in
C:\Users\Public\Public Documents\Bentley\gINT\Settings.

In Windows XP, put it in

C:\Documents and Settings\All Users\Bentley\gINT\Settings.
Open ArcMap. Do the steps needed to create the error/problem. Close any error messages. Close ArcMap.
In Windows Vista, 7 and 8, the log will be created in
C:\Users\Public\Public Documents\Bentley\gINT\System\Settings.

In Windows XP, in

C:\Documents and Settings\All Users\Bentley\gINT\System\Settings.

It will be called gintlog_transmit_to_gint_product_tsg.txt. Send the log to Technical Support, as requested.
Delete rundebug.txt.