In these challenging times when COVID-19 is imposing significant disruptions to day to day activities and affecting normal business flow of our much-valued users and employees, we at Bentley are mindfully committed to ensuring a smooth transition of work from the office to a remote location or home. Our innovative software and services are all geared for working from home or remote locations and do not impose the need to be in an office set-up. To help facilitate this, we have written the following article to help keep you up and running with our software.
This article refers to the following products;
In normal circumstances, our users access KeyLAB through machines within their office network setup. These being either through a standalone licence and database, or a network licence and database, or even a combination of the above. With a number of our users accessing the software from home, we would first of all strongly recommend that a laptop or similar machine is sourced from the workplace that is setup with a VPN that can connect to the office environment. It is also possible to connect to a machine in the office through a remote desktop connection and then continue to use the software as normal. This will still require a VPN connection to the network that hosts the SQL server.
Download the required installer.
Before running the installer please ensure that you have one of the supported operating systems (and required Service Pack installed on your machine).
Important Note: During the installation process you may be prompted to restart your machine following the installation of each of the Microsoft prerequisites. Following a restart the installation process should automatically resume. Please note depending on your Windows User Account Control (UAC) settings you may also be prompted to elevate to a System Administrator and may be prompted to enter an Administrator username and password.
Please note that KeyLAB works on a version upgrade system for the database and the local client. Therefore, the version of the software that you need, also needs to match the version that the database is currently upgraded to. Users will be offered the chance to upgrade the database to match the version of their KeyLAB if they are on a later version then the current database version. We strongly recommend that this process is not completed without further thought and consideration as this will mean that the rest of the users that connect to that database will also need to update to that version.
The correct version of the software can be downloaded from the links below.
Installation files for our non-Connect Edtion desktop software can still be downloaded from our Keynetix Assist website at the following locations;
All of the licencing for CONNECT edition licences run through the CONNECT Center alongside the CONNECT client. As long as you have a licence available for your organisation, this will be available automatically through this service.
For more information, see the Wiki for Working from Home using Bentley Licencing here.
If you are connecting to a network SQL server then you must follow the steps below.
Please note, this will require a connection through to the database server, either through a direct connection, or through a VPN.
A new installation can be linked to an existing KeyLAB2 system from Connection | Connect.
Click Add and define the required details:
Once defined, the new connection is then listed in the Connect view.
From here the connections can be managed. Note that it is possible to use this interface to connect to a different database.
We are currently in the process of migrating our help documentation from our old Keynetix Assist website to this Wiki within Bentley Communities. For now, all help can still be found at : http://assist.keynetix.com/Content/Home.htm
If you still require further help, then please ensure to contact our support team by raising a service request or emailing our support team at firstname.lastname@example.org. If you are having issues with licencing – please contact support by raising a service request and we can provide guidance and potentially arrange the issue of temporary local licences.