'Project Currently Locked' message when attempting an import

wiki.author — Wed, 10 Jun 2020 00:11:34 GMT

Current Revision posted to gINT | Keynetix Wiki by wiki.author on 6/10/2020 12:11:34 AM

	Product(s):	Keynetix
	Version(s):	1.0
	Area:	Assist

'Project Currently Locked' message when attempting an import

Issue Summary

When attempting to import data into a project HoleBASE reports that it is currently locked as an import is already in progress. This can come about as a result of another user importing into this project or due to the HoleBASE process being terminated during the import.

Resolution

Where the message returns due to the current activity of another user simply waiting for them to complete their task and consider whether a new import is still required. However, this issue can come about as a result of the HoleBASE process being interrupted in the middle of the import process, as might be the case in the even of a power failure, for example. In this case follow the steps below:

1. Login under a HoleBASE Administrator account.

2. Open the project.

3. Select 'Import Data' from the 'Data' ribbon.

4. A prompt should now appear to unlock the project. Affirm this action and continue using the project normally.

Note that this option may not appear under user accounts which do not have HoleBASE Administrator privileges.

Tags: Migrated