https://communities.bentley.com/products/geotechnical1/w/wiki/50081/how-to-raise-a-keylab-support-ticketen-USTelligent Community 12https://communities.bentley.com/products/geotechnical1/w/wiki/50081/how-to-raise-a-keylab-support-ticketWed, 10 Jun 2020 01:37:50 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:771f525d-423a-48c3-ae0d-55efca45f764wiki.authorhttps://communities.bentley.com/products/geotechnical1/w/wiki/50081/how-to-raise-a-keylab-support-ticket#commentsCurrent Revision posted to gINT | Keynetix Wiki by wiki.author on 6/10/2020 1:37:50 AM<br /> <table style="border:0px solid #dce5f0;background-color:#dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>Keynetix</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>1.0</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Assist</td> <td></td> </tr> </tbody> </table> <br /> <p></p> <h1>How to raise a KeyLAB support Ticket. </h1> <p></p> <p></p> <p>If you can&#39;t connect or install KeyLAB we will ask for what stage in the installation you are at and the following information</p> <ol style="list-style-type:decimal;margin-left:36pt;" start="1"> <li>Version of KeyLAB,</li> <li>Version of Excel (if its 32bit or 64bit),</li> <li>To send us the Log file for KeyLAB,</li> <li>Any Error messages which may appear.</li> <li>If there is something wrong using the program.</li> </ol> <p></p> <p> If you need to know how to do something, please check the website for tips and the user guide. </p> <p></p> <p>If you have a problem while using KeyLAB, common areas include printing tests and inputting test data. To be able to help we will need the following information. </p> <ol style="list-style-type:decimal;margin-left:36pt;" start="1"> <li>Version of KeyLAB,</li> <li>List of actions that caused the problem,</li> <li>If its related to a test, a complete export of the sheet,</li> <li>Any error message which appear,</li> <li>If there is imported data either AGS, excel or .xml files.</li> </ol> <p></p> <p>If we cannot fix the problem using the information provided, we will need to do a remote meeting to see the problem as it appears on your system. </p> <p></p> <div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Migrated</div>